Privacy policy

This Privacy Policy explains how CAFFE RIVA, operating the Doyas online store, collects, uses, and protects personal information when you visit our website or place an order.

1. Data controller

CAFFE RIVA
20 Rue du Rosaire
85330 Noirmoutier-en-l'Île
France

Email: contact@doyas.shop
Phone: +33 2 85 66 85 75

2. Information we collect

We may collect the following information when you use our website or place an order:

First and last name
Billing and shipping address
Email address
Phone number
Order details
Payment and transaction information
Customer service messages
IP address and technical device information
Website usage and cookie information

3. How we use your information

We may use your information to:

Process and deliver your orders
Send order confirmations and shipping updates
Provide customer support
Process payments, refunds, and returns
Prevent fraud and protect our website
Improve our website and customer experience
Meet accounting, tax, and legal obligations
Send promotional communications when legally permitted and when you have given any required consent

4. Shopify and service providers

Our online store is hosted and operated using Shopify.

Shopify and other service providers may process information needed to provide ecommerce services, including hosting, checkout, payment processing, order management, analytics, and security.

We may share relevant information with payment providers, shipping companies, technology providers, customer support services, and other business partners when necessary to process your order or run our business.

5. Payment information

Payments by card, Apple Pay, and Google Pay are processed through Stripe and other third-party payment providers available at checkout.

We do not intentionally store complete payment card information on our own systems.

Payment providers process payment information under their own privacy policies and applicable security requirements.

6. Shipping information

When you place an order, we may share necessary information with shipping providers such as DHL, including your name, delivery address, email address, and phone number where required for delivery.

7. Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Understand website traffic and usage
Improve website performance
Support marketing and advertising where applicable

Where required by law, we will ask for consent before using non-essential cookies. You can also manage cookies in your browser settings.

8. International data transfers

Because our company is located in France and our store serves customers in the United Kingdom, personal information may be processed or transferred between countries through Shopify and other service providers.

Where required, we take appropriate measures to support lawful international transfers of personal information.

9. Data retention

We keep personal information only as long as reasonably necessary for the purposes in this policy, to meet legal and accounting requirements, resolve disputes, and enforce our agreements.

10. Your privacy rights

Under the UK GDPR and other applicable data protection laws, you may have the right to:

Access your information
Correct inaccurate information
Request deletion of your information
Object to certain processing
Request restrictions on processing
Receive a copy of your data in a portable format
Withdraw consent where processing is based on consent
Ask how your data is used

To submit a privacy request, contact us at contact@doyas.shop. We may need to verify your identity before processing your request.

If you are not satisfied with how we handle your personal information, you can lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

11. Marketing emails

If you subscribe to our marketing emails, we may send information about products, offers, and updates. You can unsubscribe at any time using the link in our emails or by contacting us.

12. Children's privacy

Our website is not intended for children who are not legally permitted to make purchases online. We do not knowingly collect personal information from children for purposes prohibited by applicable law.