Shipping policy

At a glance

Shipping
Destination	United Kingdom
Shipping cost	Free, no minimum order amount
Carrier	DHL
Total delivery time	3 to 6 business days

1. Shipping destination

Doyas currently ships orders to customers located in the United Kingdom.

We do not currently offer standard shipping to countries outside the United Kingdom through this store.

2. Order processing

Orders are generally processed within 1 to 2 business days after payment has been confirmed.

Orders are not normally processed on weekends or public holidays.

Once your order has shipped, we send a shipping confirmation to the email address provided at checkout.

3. Delivery time

Stage	Duration
Processing and packaging	1 to 2 business days
Delivery via DHL	2 to 4 business days
Total delivery time	3 to 6 business days

Delivery times are estimates and may vary depending on destination, carrier, weather, and other circumstances outside our control.

The estimate above includes both order processing and carrier transit time.

4. Shipping costs

Shipping to the United Kingdom is free for all orders.

There is no minimum purchase amount, and no shipping fee is charged at checkout.

5. Shipping carrier

Orders are shipped to the United Kingdom via DHL.

Once your order has been handed to the carrier, tracking information will be provided when available.

6. Order tracking

When tracking is available, it will be sent to the email address associated with your order.

Tracking may take some time to become active after the package has shipped.

7. Customs, duties and taxes

Orders shipped from France to the United Kingdom may be subject to customs procedures, import duties, taxes, or other government charges.

Any applicable customs duties, import taxes, or similar charges are separate from our free shipping service and may be the responsibility of the customer where permitted by applicable law.

8. Incorrect delivery information

Please check your shipping address carefully before completing your purchase.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply where permitted by applicable law.

9. Delayed orders

If your order has not arrived within the estimated delivery period, please contact us with your order number. We will review it and, where appropriate, contact the shipping provider.

10. Damaged packages

If your package arrives visibly damaged, please take photos of the package and its contents and contact us as soon as possible at contact@doyas.shop so we can review it and send further instructions.